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Privacy Policy

Retenda Limited is committed to preserving the privacy of all users of Please read the following privacy policy to understand how We use and protect the information that You provide to Us. Please also ensure that You have read and understood Our Terms & Conditions which You can find here. Capitalised terms used in this Privacy Policy are defined in the Terms & Conditions.

1. Your Information
1.0 Your Information is to be used with Your Clients permission and it is Your sole and full responsibility to obtain, manage and maintain those permissions. We are not responsible for those permissions. If Your Clients permission to use personal information about them is refused or withdrawn then it is Your responsibility to comply with that request and cease communications according to that request.   
1.1 If You decide to register with and use the Service You will be asked to provide certain information about yourself including Your name and contact details. By submitting Your Information, You consent to the collection, use and transfer of Your Information in accordance with the terms of this privacy policy.
1.2 We may also collect information about Your usage of the Website and of the Service, as well as information about You, from emails, phone calls or letters that You send to Us or form information that you post on our Website. We will only use any such information in accordance with the terms of this privacy policy.
1.3 By entering Your Information on the Website You are stating that You are 18 years old or older.
2. Use of Your Information
2.1 We will only use Your Information for the following purposes:
(a) to enable Us to provide You with access to all parts of the Website and to use the Service and ; the registration form, to contact You with any service updates or information that may be of use to you as a Service user
 (b) to produce reports, statistics and analysis of the types of businesses who access the Website and use the Service;
(c) to contact You for Your views on the Website and to notify You occasionally about important changes or developments to the Website;
(f) to administer, support, improve and develop Our Website.
2.2 If you change Your mind about being contacted in the future, please let Us know at and We will remove You from Our communications list.
2.3 We reserve the right to use the name and/or logo of the company you work for in publicity material, advertising or marketing collateral, unless you specifically tell us otherwise. Your name, address details and all other personal information will remain confidential at all times.
3. Disclosure of Your Information
3.1 Part of Your Information that You input to the Website in order to use the Service is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not seek any sensitive personal data other than that which is reasonable and necessary to provide the Service to You and Your Clients.  You are giving Your explicit consent to collect, process, disclose, transfer or store Your Information or Sensitive Personal Data for the purposes of processing orders for goods and services.
3.2 We do not disclose Your Information to any third party except to the extent that we may disclose Your Information to third parties (whether in the UK or elsewhere) for the purposes of processing  orders made by You for Services from Us .
3.3 Please note that this may include the transfer of Your Information to one or more countries outside the UK.
3.4 By using the Website You consent to third parties having access to Your Information, only for the purposes of providing the Service to you and Your Clients, including those outside the European Economic Area (EEA). You understand and accept that if Your Information is disclosed to third parties outside the EEA those parties may be based in territories that may not have sensitive data protection provisions in law. Every effort will be made to ensure that Your Information is processed solely to provide You and Your Clients with the Service. We will attempt to ensure that Your Information is held safely.
3.5 You agree to keep confidential and not to disclose to any other individual or individuals for all time the user name and password related to Your Retenda account. Note that although You set the password, it is Our proprietary information and belongs to Us for all time.
4. Cookies
Cookies are small amounts of information which We store on Your computer. We issue cookies to Your computer when You log on to the Website and when You register with the Service. Cookies are necessary for the operation of the Service and therefore, if You set up your computer to reject cookies You will be unable to access the Service.
5. Security and data retention
We employ security measures to protect Your Information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your Information for a reasonable period or as long as the law requires.
6. Accessing and updating
You are entitled to see the information held about You. If You wish to do this, please contact Us at . We are entitled by law to charge a fee of £10 to meet Our costs in providing You with details of the information We hold about You.
7. Changes to our privacy policy
Any changes to Our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification. Please ensure that You are kept up-to-date with any such changes. By using the Service or accessing the Website You agreed to be bound by the most up-to-date version of this Policy.
8. Contact
All comments, queries and requests relating to Our use of Your information are welcomed and should be addressed to
Registered Office
Company No. 04690223



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